Porter Payment Support and Refunds

Version of 12 October 2026

1. How to reach us. /paysupport in the bot or @CDVvdc. Include the date, amount, transaction ID, and a description of the problem.

2. Deadlines. Requests within 7 days of the charge. We reply within 3 business days.

3. We refund: (a) Pro features did not work through our fault for more than 48 hours in total during the paid period; (b) a double charge; (c) a charge after a successful cancellation with /cancel_pro.

4. We don't refund: you forgot to cancel auto-renewal; you changed your mind; a Telegram outage; the administrator's channel settings; a block for breaking the rules; a request after 7 days.

5. How we refund. The most recent charge in full, to your Stars balance, via refundStarPayment. Pro access is removed.

6. Cancelling is not a refund. Cancelling stops future charges, and Pro keeps working until the end of the period. Ways to cancel: /cancel_pro or Telegram settings.

7. If we can't agree. You can file a report with Telegram: https://telegram.org/tos/stars , section 3.1.

8. Refunds through Apple or Google. Telegram may debit Stars, and your Pro access may end (tos/stars, sections 3.2 and 5).

9. Records. Payment records are kept for 6 years in de-identified form.